We have a 25-day return policy, which means you have 25 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return questions at email@example.com.
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item so that we can evaluate the issue and make it right.
Certain types of items cannot be returned such as final sale items and accessories (see below for breakdown). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards. Please check the product description for unreturnable items.
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too. Allow 3-7 business days.
Quickly and easily return your item(s) through our Returns Portal!
You have 25 days from the date of delivery to return your item.
Returns are processed within 5-7 business days after your item(s) are delivered to us.
We do not provide prepaid return labels and you are responsible for covering shipping costs to return.
All items ending in $.00, .96, .97, and .98, bodysuits, swimwear, undergarments, beauty products, cosmetics, accessories, and “Party Wear” (such as Halloween costumes) are considered final sale, non-returnable and cannot be returned for store credit.
We reserve the right to solely define and limit, refuse, and/or reject returns from customers at any time due to:
Similarly, we reserve the right to refuse service to any customer or entity, due to similar actions as noted above.